Diploma in Customer Service
Selected18+ years old15 students in classlesson 45 minutes
Program Description:
This program will prepare you for success in workplaces driven by customer relationships, providing a pathway to work in organizations such as restaurants, hotels, motels, clubs, pubs, cafes, coffee shops and retail stores. With this qualification, students will be able to specialize in areas such as accommodation services, food and beverage and retail, or put their diverse skills to support the needs of small businesses. Students will learn effective communication skills, how to manage conflict and handle customer complaints, how to work in a team, and how to build product and service knowledge in order to provide relevant information to customers.
Entry Requirements:
• Students who are interested in attending Greystone College must have completed (graduated from) their final year of general schooling or GED, or have mature student status.
• International students must demonstrate a Beginner 4 level of English with Greystone's online written test and interview. The online test is exempt if CLB 4, IELTS 4 or ILSC Beginner 4 is presented.
• If an applicant fails to meet the minimum requirements, they cannot be waived by either the institution or the student.
Materials fees are included in the program.
Minimum level: B1.
Start Dates 2020: Jan 27, Feb 24, Mar 23, Apr 20, May 19, Jun 15, Jul 13, Aug 10, Sep 8, Oct 5, Nov 2, Nov 30.

