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Website Terms of Use

Last Updated: July 26, 2023

These Terms of Use apply to the services provided directly or through third parties on the website linguatrip.com (hereinafter referred to as the 'Website'), owned by LinguaTrip Inc., registered at the address Suite 120 and 200, 611 Gateway Blvd, South San Francisco, California, 94080 US (hereinafter referred to as 'LinguaTrip Inc.', 'LinguaTrip', or 'Company').


A detailed description of services, service plans, their costs and the procedure of services are specified on the Website.

The Company services in these Terms of Use are understood to mean:

  • Higher Education Department Services: arranging education abroad, including consultations, choosing a study program / institution, document preparation for admission to educational institutions, assistance in obtaining financing, and other services;
  • Online education Department Services: information and consultation services in the form of providing access to online courses, marathons, e-books, checklists, Skype lessons, services of the LinguaSchool language club, Lingua Speaking|Business Club, language coaching.
  • Visa Application Department Services: consultation, preparation of visa application documents, electronic submission of documents for visa application on behalf of the Client.
  • Language courses or 'Work and Study' Department Services: organization of language courses abroad, including consultation, assistance in a course choice, course booking in a language school, and other services.

Clients can independently book language courses, accommodation, and other tourist services from language schools and other service providers (hereinafter referred to as ‘Service Providers’).


The company provides a platform to search for language courses and book the Provider Services, provides consultation services. The company provides the operation of the website and the ability to choose services from the provider but does not directly provide the service itself. All requirements for services must be directly communicated to the providers. The company does not take responsibility for the quality of services provided by the providers.


Acceptance of Terms of Use


Acceptance of Terms of Use set forth in these Terms is the receipt of funds from the Client to the Company's account in payment for services offered on the site. The acceptance of the Terms is equivalent to entering into a written contract on the conditions set forth here. The contract between the Client and the Company regarding the selected service is considered to be concluded on the terms and conditions of the User Agreement from the moment of the Acceptance and until the Company and the Client fully fulfill their obligations thereunder.

The Company has the right to change these Terms at any time and at its sole discretion. Changes to the Terms shall become effective upon their publication on the Website.

If Clients have any questions, they can contact a company representative through their personal account on the website or email info@mpeducation.ru.

The Company has the right to unilaterally change the cost of services indicated on the Site. The new cost of services comes into effect from the moment it is posted on the website.

The Parties should not draw up service delivery certificates. The service is considered to be rendered properly and accepted by the Client in full, if within one calendar day after the expiration of the period of rendering services the Company has not received from the Client any substantiated written objections regarding the quality of the services provided, sent to the email address online@linguatrip.com, unless otherwise provided by the agreement. In any case, the absence of any written remarks from the Client's Party shall be considered as an acknowledgement of the proper quality of services.


1 Higher Education Department Services


Service Name: organization of education abroad, including consultation on preparation for admission, selection of study programs/institutions, preparation of admission documents for educational institutions, assistance in obtaining funding, and other related services.


The list of services included in the service plan is specified on the website.

1.1. The full range of services for organizing education includes:


A) Consultation

1.1. The date and time of the consultation on education shall be agreed between the Client and the Company after the full payment has been made. The consultation is conducted via Skype, Zoom or another platform. The Client may cancel the consultation or reschedule it no later than 24 hours before the agreed date of the consultation.


B) Selection of programs and educational institutions


Selection of three to twenty programs and institutions, depending on the service plan, based on the Client's preferences, goals and requirements (funding, time of enrollment, etc.), as well as an analysis of the Client's profile.

Criteria on selection and choice of programs and educational institutions are discussed and agreed on between the Client and Company during the consultation.

Accompanying one educational intuition includes from three to five programs. Accompanying three educational intuitions includes selection from five to six programs.

Accompanying seven educational intuition includes from ten to fifteen programs.

Accompanying ten educational intuitions includes from fifteen to twenty programs.

Based on the selected programs, a schedule for admission is prepared. After the decision on the study programs abroad is made, the Company undertakes to inform the Client about the list of necessary documents for application, admission rules, and requirements for applicants at the selected educational institutions chosen by the Client.

C) Preparation of a complete list of documents required for each university:

  • Writing an essay or a motivational letter;
  • Writing two to three letters of recommendation;
  • Writing a resume (if required by the program).

    The specific document package depends on the chosen program and educational institution:
  • Support for three educational institutions includes one motivational letter, one resume, and two letters of recommendation.
  • Support for seven educational institutions includes two motivational letters, two resumes, and two letters of recommendation, as needed.
  • Support for ten educational institutions includes three motivational letters, three resumes, and three letters of recommendation, as needed.

D) Submission of applications and communication with educational institutions


The Company assists the Client in contacting the educational institution, if necessary, should additional questions arise regarding the application submission and the educational program.

The Company also answers the Client's questions about the admission process. The Company can also submit an application on behalf of the Client under the condition of provision of all the required documents by the Client. Upon submission of applications, the Client independently tracks the status of the application on the educational institution's website and via email.


When receiving additional inquiries from the educational institution, invitations to interviews, receiving offers, or declines of the application, the Client contacts the Company to discuss further actions. If the educational institution requests additional documents or clarifications, the Company advises the Client on sending supplementary information.

In case of enrollment in the educational institution, the Company prepares an instructional letter for the Client containing necessary information and contacts of the educational institution. The Client then independently communicates further with the institution using this information.

E) Preparation for interview

F) Preparation and Submission of Documents for Visa Application, Consultation with a Visa Specialist

Regarding the service of document preparation for visa applications, the terms specified in the 'Visa Application' section are applied.

G) Mentor Support throughout the Entire Admission Process

I) Preparation of documents for obtaining a scholarship (funding).

The Company provides the Client with information on internal funding options available at the educational institution they are applying to. The Client task is to study independently the existing options, requirements and terms, as well as do the following independently:

  • Fill in and submit an application for the scholarship.
  • Search for external funding / financing, contact external funds, and submit an application.

1.2. Term of service provision:

The service is provided within the term/deadlines agreed upon by the Parties. During the process, the Company and the Client jointly have the right to agree on interim deadlines, considering the complexity of document preparation, their quantity, and the deadlines for submitting applications. Adhering to agreed-upon deadlines is an important criterion for the effectiveness of collaborative work. If the Client fails to meet the agreed-upon deadlines, the Company cannot guarantee timely and high-quality finalization of the document work.


Services are rendered only after full payment of the cost of the selected services according to the service plan.

1.3. Other conditions

1.3.1. This service does not include portfolios, internal program tests, written examples of academic or scientific papers, articles, and similar documents. The Client is responsible for preparing these documents independently.


1.3.2. The Company is not liable for any negative consequences resulting from the Client providing inaccurate information and falsified documents.

1.3.3. The cost of the Company's services does not include the registration fee for processing the application for enrollment in the educational institution; the cost of the educational program, medical insurance, consular fee, notarial fees, taxes, and other expenses incurred by the Client related to admission, departure, and stay at the educational institution.

1.4. Limitations and absence of guarantee

1.4.1 The Company exclusively provides consultation to the Client regarding education and preparation of necessary documents.


1.4.2. The Client agrees that the consultation services provided by the Company are based on informing the Client about possible options. The Company does not provide guarantees of suitability, reliability, uninterrupted service, or profitability of the services provided.

1.4.3. The Client is solely responsible for drafting and correcting (if necessary) applications and accompanying documents.

The Company cannot guarantee the approval of the Client's application at a specific educational institution, or any other institution chosen by the Client. The Company helps to increase the Client's chances of enrollment. The Company does not guarantee the Client's compliance with the requirements of any of the educational institutions; in this regard, the Client is solely responsible. The Company is not liable if the Client, during cooperation with the Company, provides false and/or inaccurate information, and this has in any way affected the result.

1.5. Service cancellation and refund policy

1.5.1 The Client may cancel the services at any time. To do so, the Customer should write to highereducation@linguatrip.com with the reason for canceling the service.


1.5.2. If the services are canceled at the Company's initiative, the Company will refund the full cost of the services to the Client. Losses are not reimbursed.

1.5.3 The refund procedure is set out in Section 12 of these Terms. If you have any questions regarding refunds, please write to compliance@linguatrip.com.

1.6 Confidentiality and non-disclosure of information

Client may receive confidential information from the Company, including but not limited to: sample application forms, sample essays, resumes and letters of recommendation. Confidentiality obligations remain in effect even after the expiration or early termination of the user agreement for a subsequent period of three years.


The Client shall be liable for breach of confidentiality obligations and shall reimburse the Company for losses and lost profits in case of breach of its obligations.

1.7. Payment installment plan

1.7.1. The Company offers the option to pay for certain educational services on an internal interest-free installment plan.


1.7.2. The terms of installments shall be agreed upon by the Parties individually. Payment shall be made in the following order: The Client pays the first installment of the payment plan through the link provided by the Company. The remaining balance is paid in equal monthly installments by the Client.

1.7.3 Upon receipt of the first installment, the Company shall start providing the paid services.

1.7.4 If the Company is unable to receive installment payments in a timely manner, including and not limited to:

  • The Company recalculates based on the blocking the card provided by the Client for making the first or subsequent payments;
  • insufficient funds in the Client's account for payment;
  • Client's refusal to continue paying the installment plan; services rendered and provides only the services that have been paid for.

2 Online-education Department Services

2.1. Online marathons, online courses

Service plans and terms of service provision are specified on the Website.


2.1.1. After payment for the marathon/course, an email will be sent to the Client's specified email address containing access details to the platform located at linguacourse.thinkific.com ("Linguacourse Account"), and a payment confirmation receipt. The Linguacourse Account is automatically created by the Company. The data in the Linguacourse Account shall be filled in according to the data provided by the Customer at the time of payment. Depending on the type of course/marathon, the Client will be able to start taking it immediately or on a specified date on the website. If after payment the letter with access is not received, the Client can contact online@linguatrip.com

Customer is solely responsible for maintaining the confidentiality of its Linguacourse Account information, including its password, and for any and all activities conducted on behalf of Customer's Linguacourse Account. The Client agrees to immediately notify the Company of any unauthorized use of their Linguacourse Account or password, or any other security breach. However, the Client may be held responsible for any losses and lost profits incurred by the Company or any other Client or visitor of the Website due to the use of the Client's Linguacourse password or account by a third party. It is prohibited to use a third party's Linguacourse password or account. The Company is not responsible for any losses or damages caused by the Client's failure to comply with these obligations; the Client bears full responsibility in such cases.

2.1.2 The online course/marathon consists of a combination of individual services: video lessons, files, online broadcasts, homework assignments, and others, according to the selected service plan.

If the marathon/course is not suitable for the Client's language proficiency level, the Client may switch to another marathon/course that is more appropriate by contacting the Company at online@linguatrip.com. The change of course/marathon is possible before the second session, if the Client purchased an Intensive course, and before the start of the course, if the Client purchased a Marathon course.

2.1.3. Service delivery period: The service of providing access to video recordings, files, online broadcasts, homework assignments, etc., is considered rendered from the moment such access is provided to the Client. Access is granted on the day the Client pays for the service.

The service of homework assignment checking is considered fully rendered even if the Client did not submit any homework assignments or questions.

If the Customer does not connect to the online broadcast at the specified time, the Service shall be deemed to have been rendered and shall not be rescheduled.

Any feedback, question answering and/or homework checking service at the service plan selected by the Customer is provided on a weekly basis. The end of one week marks the completion of the provision period for that service. Starting from the following week, a new service provision period begins, continuing until all services specified in the service plan are provided.

Services are considered properly rendered and accepted in full by the Client if, within two calendar days after the service provision period ends, the Company has not received reasoned written objections regarding the quality of the services provided from the Client via email at online@linguatrip.com In any case, the absence of any written objections within the established period is considered an acknowledgment of the satisfactory quality of the services.

The provision and acceptance of each individual service occur separately and independently from the provision and acceptance of other services by the Client.

2.1.4. Service cancellation and refund policy The refund process depends on the chosen rate. If the Client cancels the service before the service start date, a full refund will be issued.

In case the service plan conditions specify immediate access to all materials, the service is considered rendered at the moment access is provided, and the cost is non-refundable.

If the Client cancels the services after partial provision, the Client will receive a refund minus the cost of the services already provided by the Company at the time the cancellation request is received, as well as any bank and/or payment system fees.

In the case of a partial refund for an online course, the cost of any of the feedback, question answering and/or homework checking services according to the service plan selected by the Customer is:

On the MASTER/STANDARD service plan, a 15% fee applies to the cost of the online course.

on the GURU/PRO service plan 20% of the cost of the online course.

Since each service involving feedback, answering questions, and/or checking homework assignments according to the Client's chosen service plan is provided on a weekly basis, the total cost for one week of such services is calculated by dividing the total cost of the services by the number of weeks during which the services will be provided.

Lessons with a teacher that have already taken place or were canceled less than 24 hours in advance are non-refundable. The cost of one lesson is 35 USD.

The refund procedure is set forth in Section 12 of these Terms. For any refund inquiries, please contact us at online@linguatrip.com

2.2 Skype lessons/online lessons

2.2.1 Signing up for a class To sign up for a class, the Client pays for it on the Website and provides an email address for communication. After payment, a calendar is sent to the specified email address. The Client needs to choose a suitable time and date for the lessons, starting from the next day or later.


If the calendar email does not arrive after payment, it is necessary to contact online@linguatrip.com.

2.2.2. The Client may reschedule or cancel one lesson provided they notify at least 24 hours before the scheduled lesson.

If the Client is late for a lesson by 15 minutes or more, it is considered conducted and cannot be rescheduled or refunded. The money paid for the lesson is non-refundable.

By mutual agreement, the Company may arrange for a replacement teacher for the Client or offer alternative online educational products.

2.2.3. Service delivery period: The duration of service provision depends on the number of lessons purchased and is determined by the Client themselves.

2.2.4. Cancellation and refund policy A course consisting of multiple lessons can be canceled or rescheduled by the Client after the first lesson.

The Company refunds the money for unused lessons minus the cost of the lessons that have already been conducted. The cost of each lesson is specified on the Website.

The refund procedure is set forth in Section 12 of these Terms. For any inquiries regarding refunds, please contact us at online@linguatrip.com.

2.3. Digital learning materials

2.3.1. After payment for the Digital Learning Materials on the Website, the Client receives a download link for the materials to their specified email address. If the download link is not received, the Client can seek assistance by emailing online@linguatrip.com.


2.3.2. Service delivery period: The service is considered provided on the day the Client receives the download link.

2.3.3. Cancellation and Refund Policy Since the download link for the digital learning materials is automatically provided after payment, the service is considered rendered, and refunds are not provided.

The Company does not refund money for materials provided as part of other Company services.

2.4. LinguaCoach

2.4.1. The full range of services includes:


a) Language proficiency assessment

b) Development of an individual lesson plan

c) Access to all intensives for 1 month (program curated by coach)

d) Access to all online broadcasts for 1 month

e) Access to chat for 1 month

f) Weekly coach consultations

g) Additional assignments and tests (if necessary)

h) Conversation practice once a week

2.4.2. Sessions with the coach will take place via Skype once a week at the Client's chosen date and time, as well as on the cross-platform instant messaging system Telegram (hereinafter referred to as "Telegram") in a personal chat. The Client also gets access to the platform located at linguacourse.thinkific.com.

2.4.3. Service delivery period: the services are provided for a period of 1 month, unless otherwise agreed upon by both parties.

2.4.4. Cancellation and refund policy

If the Client cancels the services, the refundable amount of money is calculated based on the following: 30% of the service cost represents the fee for access to intensives and online broadcasts, which is non-refundable due to immediate access provided to all materials after payment.

The cost of conducted lessons is calculated as the total service cost minus 30%, divided by the total number of lessons, multiplied by the number of lessons conducted.

The service is considered properly rendered and fully accepted by the Client if within one calendar day after the service period ends, the Company does not receive any substantiated written objections regarding the quality of the services provided, sent to online@linguatrip.com.In any case, the absence of any written remarks within the specified period is considered as acknowledgment of the satisfactory quality of the services provided. The refund procedure is established in Section 12 of these terms. For any inquiries regarding refunds, please contact us at online@linguatrip.com.

2.5. LinquaSchool Language Club

Service plans, services included in the service plan, terms of service provision are specified on the Website.


2.5.1. The service package includes:

a) Individual lessons

b) Homework assignments with feedback

c) Access to knowledge library

d) Schedule of LinguaClubs conversation clubs

e) Work materials

f) Feedback from supervisors

g) General chat

2.5.2. Lessons take place via Skype once a week at the Client's chosen date and time. The Client also gains access to the platform located at linguacourse.thinkific.com and to the Telegram chat.

The Client may cancel participation by notifying the instructor at least 24 hours before the event date. In case of later cancellation or no-show by the Client, the service is considered rendered.

2.5.3. The Client may change the instructor once during their study period.

The Client is entitled to freeze participation for 2 weeks or 1 month, once during their study period, with notification required to the instructor and via email to online@linguatrip.com at least 24 hours in advance.

2.5.4. Service delivery period: the service is provided for one or three months, depending on the selected service plan, if the Client has not exercised the right to freeze participation as per section 2.5.3.

In case of participation freeze, the service period is extended by the freeze duration.

2.5.5. Cancellation of services and refund policy

In case of Client cancellation of services, the amount of money to be refunded is calculated as follows:

20% of the cost of the services represents the fee for access to the knowledge library, which is non-refundable due to immediate access provided to all library materials.

The cost of the lessons conducted is calculated as the total service cost minus 20%, divided by the total number of lessons, multiplied by the number of lessons conducted.

The service is considered properly rendered and accepted by the Client in full if within one calendar day after the service period ends, the Company has not received any reasoned written objections from the Client regarding the quality of the services provided, sent to the email address online@linguatrip.com.online@linguatrip.com. In any case, the absence of any written comments within the specified period is considered as an acknowledgment of the proper quality of services provided. The procedure for refunding money is established in section 12 of these terms. For all refund inquiries, please contact us at online@linguatrip.com.

2.6. Services of Lingua|Business Speaking Club Language Club

Available in the Pro service plan


Detailed description of the services included in the service plan is provided on the Website.

2.6.1 After payment for the club membership, an email with a link to the Telegram chat will be sent to the email address provided by the Client. The Client joins the chat by following the received link. If the email with the link does not arrive after payment, the Client can contact online@linguatrip.com.

2.6.2. The Club's thematic sessions and their schedule are published on the Website as well as in the Telegram chat. Sessions are held on the Zoom platform according to the schedule. The Client independently decides whether to participate in the Club's thematic sessions. The Client independently joins the sessions on the day of the session, as announced in the chat. The Company is not responsible for the inability to participate in sessions due to technical or other reasons beyond the Company's control.

2.6.3. The Client is entitled to freeze their participation once for 2 weeks or 1 month, provided that they inform the teacher and email online@linguatrip.com at least 24 hours in advance.

2.6.4. Service delivery period: The service is provided within one month, unless the Client has exercised the right to freeze their participation as per Clause 2.6.3. In case of participation freeze, the term of service provision is extended by the freeze period.

2.6.5. Cancellation of services and refunds policy The cost of the service includes the membership fee for joining the Club. From the moment the Client is granted access to the Club, the service is considered provided, and the Company's obligations are fulfilled. In case the Client refuses the services, no refund will be provided. Also, no refund will be provided if the Client did not use the service or participate in events due to personal reasons.

The service is considered properly rendered and fully accepted by the Client if, within one calendar day after the service period has ended, the Company has not received reasoned written objections regarding the quality of the services provided from the Client via email at online@linguatrip.com. In any case, the absence of any written comments within the specified period is considered as acknowledgment of the proper quality of services.

2.7. Subscription

2.7.1. After subscribing, the Client receives an email with a link to their account. The Client's card is automatically charged for the subscription. The frequency of charges for the Subscription (monthly, every three months, or every six months) is specified on the subscription signup page and chosen by the Client during subscription setup.


2.7.2. If the Company does not receive payment for the Subscription, access to the Subscription will be terminated within one day from the date of missed payment.

2.7.3. If the product within the Subscription does not match the Client's language proficiency level, the Client can switch their current Subscription to a more suitable one. The difference in the cost of Subscriptions is paid by the Client. If the new subscription chosen by the Client is cheaper than the original one, the Company will either refund the difference to the Client or credit it towards the Client's future purchases of the Company's services. To change the subscription, the Customer should write to support@linguatrip.com with a request to change the subscription.

2.7.4. The subscription is subject to AUTOMATIC RENEWAL UNTIL THE USER CANCELS IT. Notification of the upcoming subscription payment is sent to the User at least one day before the subscription period ends. The User can check the subscription expiration date in their account or by sending a request to support@linguatrip.com.

2.7.5. Refusal of services and refund policy The Client has the right to cancel the subscription at any time.

However, the cancellation does not apply to the already paid subscription month. Cancellation of the subscription will take effect from the start date of the new subscription period following the current one. If the subscription payment was made on the 29th of the month, the subscription will be canceled from the 29th of the following month. Until then, all materials will remain accessible to the Client.

If the subscription is for three or six months, the recalculation will be based on the full price without the discount. No refunds will be given for paid periods.

2.8. Installment plan for payment of services by the "Online Marathons" department

2.8.1. The Company offers the option of paying for certain educational services through an internal interest-free installment plan.


2.8.2. Installment terms are agreed upon individually by the Parties. Payment proceeds as follows:

The Client pays the first installment of the installment plan through the link provided by the Company, and the remaining amount is paid in equal monthly installments.

2.8.3. After receiving the first installment, the Company begins providing the paid services.

2.8.4. In case of overdue payment by the Client, the Company suspends the Client's access to services within one day from the date of the overdue payment. No refund is provided in this case.

2.9. Promotions

The Company reserves the right to offer discounts and promotions on its services. In such cases, services are paid for at the price listed on the Website at the time of payment. If the price changes later, the Company does not consider requests to change the cost of already paid services.

3 Visa Processing Department Service

3.1. Consultation

3.1.1. For visa consultation, the Client pays for the consultation on the Website and provides an email address for contact. After payment on the Website, a calendar will be displayed, and a link to the calendar will be sent to the email address provided by the Client for scheduling the consultation. In the calendar, it is necessary to select a suitable time and date for the consultation. If the email with the calendar does not arrive after payment, please contact hello@linguatrip.com.


3.1.2. The Client can cancel or reschedule the consultation no later than 24 hours before the selected date in the calendar.

3.1.3. If the Client is late for the consultation by 15 minutes or more, or does not join at the scheduled time, the payment for the consultation will not be refunded.

3.1.4. Service provision period: the service is provided on the day and time agreed upon by both Parties.

3.1.5. Cancellation of services and refund policy The Client has the right to cancel the service at least 24 hours before the consultation date. In this case, the Company will refund the payment to the Client or apply it as credit toward another service.

3.2. Document preparation

3.2.1. The Company provides services for the preparation, completion, and translation of documents for consulates, embassies, and visa centers of the required country. Information on submission deadlines, processing times, and fees is obtained from the websites of consulates and embassies.


3.2.2. The Company uses the Client's data solely for visa processing and consultation services, and transfers data to embassies, consulates, and visa centers only at the Client's request when ordering the relevant service.

3.2.3. The Company begins providing services only after the Client has made full payment and provided the complete document package. The date of full payment is considered the date when the funds are credited to the Company's bank account.

3.2.4. The Company informs the Client about possible delays or visa denials if such information is known to the Company in advance. The decision to issue a visa to the Client is made by the embassy or consulate. The Company commits to preparing the Client's document package according to the standards specified on the websites of visa centers or embassies/consulates but does not guarantee a positive decision on the visa issuance.

3.2.5. Service delivery period: The service is provided within the agreed-upon timeframe considering the working hours of the consulate/embassy/visa center.

3.3. The Client's responsibilities and liabilities

3.3.1. The Client authorizes the Company to negotiate and make payments on their behalf related to the submission of visa documents.


3.3.2. The Client independently gathers the necessary documents at their own expense.

3.3.3. The Client separately pays visa fees charged by embassies, consulates, or visa centers.

These expenses are not included in the Company's service fees. 3.3.4. The Client provides the Company with documents for appointment scheduling at the visa center or consulate/embassy at least three business days before the scheduled date. These documents include a passport, photograph, completed application form in Russian, and other documents as per the list provided by the Company's manager for visa application.

3.3.5. If the Client or a courier from another Company loses or damages the visa, the Company is not responsible for it.

3.3.6. The Client is solely responsible for providing false, inaccurate, or misleading information when submitting visa documents.

3.4. Service cancellation and refund policy

3.4.1. The Company does not refund payments for services if the Client is denied a visa, loses it, or damages it. Additionally, refunds are not provided if the Client ceases to respond to the Company's emails, messages, or phone calls using the contact details provided during payment or document preparation.


3.4.2. The Client is eligible for a refund of 80% of the service cost if they have completed the application form, received a list of documents for visa application to the consulate/embassy/visa center, and undergone visa consultation. The Client is eligible for a refund of 50% of the service cost if they cancel the service during the document preparation stage.

3.4.3. A full refund of the fees paid for visa processing services is provided if the Client cancels the service before its commencement. The refund amount equals the total cost of the visa processing service paid by the Client.

3.4.4. The consulate fee is fully refunded to the Client if no payment has been made to the Embassy/Consulate/Visa Center.

3.4.5. If the cancellation of services is due to personal exceptional circumstances (such as illness, bankruptcy, or others), the Client must provide official documentation for a full refund request to compliance@linguatrip.com.The Company reserves the right to independently determine whether the Client's personal circumstances qualify as exceptional and whether a refund will be issued in each individual case.

3.4.6. In case of service cancellation, the Client should contact compliance@linguatrip.com stating the reason for the cancellation. The refund procedure is detailed in Section 12 of these Terms.

4 Language Courses Department (Provider Services) Service.

4.1. Consultation

4.1.1. On the website, the Client selects a language course, its start date, number of weeks, and accommodation option, then clicks the "Book Now" button. Afterward, the Client enters their contact information and makes a deposit. The deposit amount equals the cost of the consultation for selecting the language course.


The date and time for the language course selection consultation in foreign countries are arranged between the Client and the Company after the deposit has been made.

After making the deposit on the website, the Client will have access to a personal account where they can view booking confirmation and a receipt.

The consultation of a language course selection includes consultation, correspondence with the chosen school, and preparation and coordination of documents with the selected school. Additionally, the service cost may include other services specified during booking on the website.

The consultation is conducted using a method agreed upon in advance by both parties: via phone, Skype, Zoom, or another agreed platform.

The consultation can also be provided to the Client through messaging (written exchange). In such cases, if the time is not pre-arranged, the consultation consists of responding to the Client's questions via messages.

4.1.2. During the consultation, the Company representative answers the Client's questions related to selecting a language course, details about the already booked language course, the procedure for coordinating the course with the chosen school, and logistics regarding travel and accommodation to the course location.

4.1.3. The Client also fills out a form to provide information necessary for effective and complete service delivery, particularly concerning accommodation selection.

4.2. Refusal of Services and Refund Policy

4.2.1. The Client has the right to cancel the language course selection services within three days after booking the course on the website. In such a case, the Company will refund the Client the full amount of money paid. To initiate a refund, the Client needs to send a written request to compliance@linguatrip.com stating the reason for refusing the service. Refunds are processed according to the procedures outlined in Section 11 of these Terms.

4.3. Ad hoc terms

4.3.1. When booking a language course, the services are provided to the Client by the Provider. The rules governing the provision of services by Providers are regulated by separate rules of the Service Providers and are posted on the Providers' website. Different Providers may have different rules for providing services. The Client agrees to independently familiarize themselves with these rules and takes personal responsibility for deciding to receive services from a specific Provider. When booking services from Providers, the Client enters into contractual relations with the specific Provider. Upon booking or purchasing services from Providers, the Client agrees to review and adhere to the rules of the Service Providers, including rules and conditions regarding changes or cancellations of trips to specific language schools or accommodation facilities that have been booked.


4.3.2. When booking or purchasing services from Providers, the Company acts as an intermediary between the Client and the Service Providers. The Company does not provide any guarantees regarding the quality, performance, or provision of services by the Providers. When booking services from Providers on the Website, the Client confirms that they have fully read and understood the rules of service provision by the Providers. Additionally, the Client takes full responsibility for providing inaccurate or false information, including but not limited to passport details, name, surname, date of birth, and their status.

4.3.3 The Company provides services to facilitate communication with Service Providers and to resolve any disputes that may arise with Service Providers.

4.3.4. The Company posts materials provided by Service Providers on the Website and makes every effort to display the most comprehensive and current information. However, the Company cannot guarantee that the materials provided by Service Providers are complete and up-to-date. When booking services from Providers, Users agree to independently visit the Provider's website to review all information, booking terms, rescheduling and cancellation policies of language schools, and the service rules of the Providers.

4.3.5. Before booking, the Company recommends that the Client purchase medical insurance and trip cancellation insurance when booking language courses.

The Client agrees to independently verify the need for insurance, the insurance conditions, and to purchase insurance at their own expense. The Client takes full responsibility for their health condition and any contraindications for the trip. The Company does not request or process this type of information.

4.3.6. The Client is solely responsible for the timely acquisition of a visa and the possession of a valid international passport for the trip. The Company will remind the Client about the necessity of obtaining a visa in the personal account. Visa acquisition conditions may change, so the Client must independently and in advance obtain information about the visa requirements, processing times, and types of visas for studying in any country. For the most accurate and up-to-date visa information, it is necessary to contact the relevant embassy/consulate in the country of residence. The Client can purchase a visa acquisition service on the Website in the "Visa Processing" section or according to section 4.3.7.

4.3.7 The Client can add the visa application service for the selected trip in the personal account on the Website. Visa application services are provided for an additional fee in accordance with the terms posted on the Website.

4.4. Course Booking.

4.4.1. By clicking the "Book" button, the Client is directed to the language course booking page, where they must enter their personal details and select a payment method. After the Client chooses a language school, accommodation type, and makes a deposit through the Website, the Service Provider will send a confirmation email within the timeframe specified in the Service Provider's booking conditions. The Client will also receive access to a personal account on the Website ("Personal Account") at the email address provided during booking. The Personal Account is created automatically by the Company, and the information is populated based on the details entered by the Client during the booking process.


The Client is fully responsible for maintaining the confidentiality of their Personal Account information, including the password, as well as for all activities conducted in their Personal Account. The Client agrees to promptly notify the Company of any unauthorized use of their account or password, or any other security breach. The Client may be held liable for any losses incurred by the Company or any other Client or visitor to the Website as a result of third-party use of the Client's password or Personal Account. It is prohibited to use the password or Personal Account of another individual. The Company is not liable for any losses or damages resulting from the Client's failure to comply with these obligations.

Upon receiving the confirmation email, the Client must verify the accuracy of the booking details. If any information is incorrect or inaccurate, the Client should promptly contact a Company representative through their Personal Account on the Website or email hello@linguatrip.com.

4.4.2. By making a booking with Service Providers through the Website, the Client agrees to the relevant cancellation policies and refund terms of the specific Service Provider, as well as any additional conditions that may apply to the booking or stay at the chosen school. The Client is obligated to review the cancellation policies and refund terms of the specific Service Provider on the Website at the chosen school's page, as well as in the booking confirmation email.

4.4.3. The Client's booking is considered confirmed only after making a deposit and receiving a confirmation email. The course enrollment letter is sent only after the deposit is made, and for enrollments in schools in Ireland and Germany, it is sent after full payment of the booking.

4.4.4. The Client shall make full payment for the services by the deadline specified in their Personal Account. If full payment is not received by the required payment date indicated in the Client's Personal Account on the Website, the booking will be canceled, and the funds will be refunded according to Section 4.5 below.

4.4.5. Payment is made in rubles. When booking, the trip amount is fixed in the school’s currency. The cost of services is payable in rubles plus 13% at the Central Bank of Russia’s exchange rate on the payment date. The Company does not set the exchange rate. The exchange rate is determined by the bank that issued the Client's card or by the payment system, depending on the payment method chosen by the Client. The Client agrees to cover all expenses for bank transfers and any fees from their bank (including currency conversion) or any costs associated with the payment, ensuring the Company receives the full amount in its account. The payment date is considered to be the date the funds are credited to the Company’s account.

4.4.6. If a visa is required for entry into the country where the course is held, the Client must book the course or accommodation at least 6–8 weeks before the course start date. The Client should not purchase flight tickets until the Company confirms their place at the language school and the type of accommodation.

4.4.7. The Client must promptly inform the Company of any changes to their contact information. If there are any questions regarding the booking, the Client has the right to contact hello@linguatrip.com

4.5. Cancellation, modification of booking, and refund policy.

4.5.1 The Client has the right to cancel the booking within three days after making the reservation on the website. In case of cancellation after this period, the Company reserves the right to withhold the prepayment made by the Client, as specified in the Client's personal account on the website. If the Client did not make a prepayment and instead paid the full cost of the service immediately, then upon cancellation of the booking, the Client will incur a deduction of the prepayment amount determined by the Service Provider. The amount of the prepayment can vary among different Service Providers, and the prepayment amount is specified on the Service Provider's website. The Client undertakes to independently inquire the amount of the prepayment from the Service Provider before making a booking and accepts full responsibility for deciding to obtain services from the Service Provider.


If the Client fails to make full payment of the service cost by the deadline specified in their personal account on the website, the booking will be canceled. In such a case, the prepayment made will not be refunded.

4.5.2. Cancellation policies after confirmation or enrollment in the school are determined by the specific rules of the Service Provider and may include additional conditions related to booking or staying with the Service Provider. To determine the specific cancellation terms, the Client needs to review the Service Provider's rules.

4.5.3. Refunds are processed in rubles equivalent to the school's currency exchange rate. The Company does not set the currency exchange rate. The currency exchange rate is determined by the bank that issued the Client's card or by the payment system's rate, depending on the payment method chosen by the Client. The Client agrees to bear all expenses related to bank transfers and any bank commissions (including currency conversion fees) or any expenses incurred by the Company associated with refunds, using their own funds.

Refunds are only processed to the bank card or PayPal account used for the original payment. The funds may take between 5 to 30 business days to be credited, depending on the Client's bank conditions.

4.5.4 If the Client changes booking conditions, such as the start or end date of the course, the changes are determined according to the rules of both the Service Provider and the Company. The possibility of shortening the trip depends on the specific Service Provider and the duration of the course. For courses lasting 2 weeks or less, changes to the booking are not permitted. Cancellation, modification, or clarification of any information is performed in the personal account on the website.

4.6. Cancellation of the course by the Service Provider

4.6.1 In rare cases, Service Providers may cancel a booking or modify its terms. Most changes are minor in nature and do not affect the course dates, location, or cost. If the Service Provider makes a significant change (such as altering the course dates or cost) or cancels the booking entirely, the Company will notify the Client within 1-3 business days via the Client's email address. If the Service Provider cancels the booking, a full refund of the booking payment will be issued according to the Service Provider's rules. Upon cancellation by the Service Provider, the Client will receive an email confirmation of the cancellation.


4.6.2. If the Service Provider makes significant changes and there is sufficient time before the course begins to complete the following actions, the Company will offer the Client the following options:

  • Agree to the changes.
  • Book an alternative course under the same conditions as the original (if the alternative is more expensive, the Client agrees to pay the difference).
  • Cancel the booking; in this case, the Company will refund the Client the funds paid to the Service Provider.

    The changes are available to Clients who make timely payments.

    4.6.3. If the Client does not agree with the changes, the Company will refund the Client the full cost of the services, taking into account the Service Provider's refund policies. The refund will be processed in rubles at the currency exchange rate of the Service Provider. The Company does not set the currency exchange rate. The exchange rate is determined by the bank that issued the Client's card or by the payment system's rate, depending on the payment method chosen by the Client. The Client agrees to cover all expenses related to bank transfers, including any bank commissions (including currency conversion fees), or any expenses incurred by the Company associated with the refund, using their own funds.

    The refund will be credited only to the bank card or PayPal account used for the original payment. The timeframe for the funds to be credited can range from 5 to 30 banking days, depending on the Client's bank conditions.

    4.6.4. The aforementioned options for changing bookings are not available for minor changes where the Service Provider remains the same and the travel dates do not change. In such cases, the booking is not considered cancelled by the Service Provider.

4.7. Cancellation of booking due to visa refusal

4.7.1. When receiving an official visa refusal for the country where the course is booked, the Client shall inform the Company. The Client should send an official letter of visa refusal provided by the embassy/consulate/visa center, along with the enrollment confirmation letter for the course, via email to compliance@linguatrip.com.


4.7.2. If a visa is refused, the prepayment is non-refundable. If the Client has made full payment, an amount equivalent to the prepayment specified by the Service Provider will be withheld. The prepayment amount can vary among different Service Providers and is indicated on the Service Provider's website. The Client undertakes to independently inquire the prepayment amount from the Service Provider before making a booking and accepts full responsibility for deciding to obtain services from the Service Provider.

The prepayment amount becomes a voucher that the Client can use for services provided by the Company within the next two years. These services include booking language courses, visa services offered by the Company, e-books, and courses at basic rates. The Company reserves the right to change this list of services at any time without prior notice to the Client. The Client can request the current list of services at the time of inquiry by emailing compliance@linguatrip.com.

4.7.3. The Service Provider may also withhold a penalty. The full refund rules in case of visa denial by a specific Service Provider can be found on the Website in the school information section

4.7.4. The Company cannot convert the prepayment into a voucher if:

  • The Client's visa is annulled due to non-attendance of the language course.
  • The Client departs the country where the school is located during the course and is denied re- entry to that country.
  • There is no decision on visa issuance.
  • It is established that the Client provided falsified or incomplete/inaccurate information.
  • A regulatory act issued by the competent authority prevents visa issuance, including due to epidemiological circumstances.

4.8. Trip cancellation due to epidemic, pandemic, civil unrest, war, natural disasters.

If the Client is unable to attend the course due to border closures, flight cancellations, or any other reasons beyond their, the Service Provider's, or the Company's control, the prepayment will not be refunded. If full payment has already been made, the prepayment amount will be retained. The size of the prepayment may vary among different service providers and is specified on the service provider's website. The Client agrees to independently ascertain the size of the prepayment from the Service Provider before booking and assumes responsibility for deciding to receive services from the Service Provider. The prepayment amount becomes a voucher that the Client can use for Company services within the next two years, including booking language courses, visa services, electronic resources, and courses at basic rates.


The Company reserves the right to change this list of services at any time without prior notice to the Client. Discounts and promotions on services do not apply to the voucher. The Client can request the current list of services at the time of inquiry by emailing compliance@linguatrip.com.

4.9. Cancellation rules after the course start date

Cancellation of booking after the course start date depends on the cancellation policy of the specific service provider. The Service Provider reserves the right to request the reason for cancellation and supporting documents. The decision regarding reimbursement is subject to the cancellation policy of the specific Service Provider.

4.10. Public holidays and non-working days

Most language schools are closed on public holidays and non-working days in the countries where they are located. Most courses typically start on Mondays. If a public holiday falls on a Monday, classes will commence on Tuesday, unless otherwise specified in the rules of the chosen school. In the event of class cancellation due to public holidays or government-declared non-working days, rescheduling or cancellation of classes will depend on the rules of the service provider.

4.11. Organization of transfers

If the Client books an airport transfer, they agree to provide accurate flight information at least one week prior to arrival by filling out flight details in their personal account on the website. The Client will be met by a driver holding a sign with the Client's name in the arrival hall. In case of flight delay or cancellation, the Client should promptly inform the Service Provider via the emergency contact number provided in the voucher within their personal account on the website. If the Client cannot locate the driver and decides to leave without contacting the service provider, the service is considered rendered, and no refund will be issued.

4.12. Accommodation

When booking accommodation on the website, the Client agrees to the booking rules of the Service Provider. In case of cancellation or date changes, the Service Provider may apply a penalty according to their rules. The penalty amount depends on the rules of the service provider and will be specified in the Client's personal account. The Service Provider may request a deposit from the Client on the website. The deposit required for booking accommodation is requested at the time of booking and will either be deducted from the total cost of accommodation or refunded upon departure, provided there is no damage to the property at the place of stay. The Company is not responsible for the quality of accommodation provided, as well as for the actions or inactions of the service provider.

5 Confidentiality

The Company cares about the confidentiality of users' personal data. Rules for processing and protecting personal data are outlined in the Privacy Policy accessible via the provided link. The Client agrees to review the Privacy Policy before accepting these terms.


The Client consents to the Company processing his personal data of another category using automated methods for the purpose of entering into and performing the contract of which he is a party, with the right to carry out the following actions with personal data: collection, recording, systematization, accumulation; storage, clarification, extraction, use, transmission, blocking, deletion, destruction.

If the Client or their representative withdraws consent for the processing of personal data, the Company may continue processing without the data subject's permission if there are legal grounds to do so.

7 Liability

7.1. The Company, as well as its subsidiaries and branches, are not liable for any claims, damages, losses, or expenses, including attorney fees and costs, incurred by the Client in connection with:


any error by the Client, as well as other actions or inactions by the Client,

  • Client's breach of this agreement
  • any action or inaction of third parties beyond the control of the Company

    Except as provided by law, under no circumstances does the Company assume responsibility to the Client for any indirect or consequential damages. Provided that the Company is liable, the extent of the Company's liability shall not exceed the cost of the service provided.

    7.2. The Company does not guarantee that the website or any content (including all text, graphics, Client interfaces, visual interfaces, photographs, videos, trademarks, logos, sounds, music, images, and software code collectively referred to as "Content"), service, or website feature will be error-free and uninterrupted, or that any defects will be corrected, or that the use of the website by the Client will result in specific outcomes. The website and its content are provided on an informational basis. Any information on the website may be changed without notice to Clients.

    7.3. The Company does not guarantee that any files or data downloaded by the Client from the website are free from viruses or other harmful or destructive features.

    7.4. The Company disclaims any responsibility for the actions, inactions, and conduct of any third parties in connection with the use of the website and/or any services of the Company. In the event the Client is dissatisfied with the performance of the website, the Client should discontinue its use.

    7.5. The aforementioned limitations of liability apply to any damage, liabilities, or injuries caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft, destruction, unauthorized access, alteration, or use, whether arising out of breach of contract, breach of law, negligence, or any other cause of action.

    7.6. The Company is not responsible for the inability to use the Website for any reason, including but not limited to: errors, omissions, interruptions, deletions, defects, data processing delays or transmission, disruption of communication lines, equipment malfunction, any technical failures or other issues of any telephone networks or services, computer systems, servers or providers, computer or telephone equipment, software, arising without fault of the Company.

    7.7. The Company reserves the right to take the following actions, which may be executed at any time and without prior notice:

  1. modify, suspend, or terminate the operation or access to the Website or any part thereof for any reason;

  2. modify the Website, any part thereof, and any applicable policies or terms;

  3. interrupt the operation of the Website or any part thereof as necessary for preventive or urgent technical maintenance, error correction, or other changes.

7.8. The Client agrees to adhere to the following rules when using the Website:

7.8.1The Client is prohibited from using any deep-link, page scrape, robot, spider, or other automatic device, program, algorithm, or methodology, or any similar or equivalent manual process to access, acquire, copy, or monitor any portion of the Website or any Content. It is prohibited to reproduce or bypass the navigational structure or presentation of the Website or any Content in any way to obtain or attempt to obtain any materials, documents, or information through any means not specifically provided through the Website. The Company reserves the right to block any such actions.


7.8.2. It is prohibited to attempt unauthorized access to any part or feature of the Website, any other systems or networks connected to the Website or any Company server, or any services offered on the Website or through the Website, by hacking, password "cracking," or any other unlawful means.

7.8.3. It is prohibited to discover, scan, or test vulnerabilities in the security system of the Website or any network related to the Website, as well as to breach the security or authentication system on the Website or any network related to the Website.

7.8.4. It is prohibited to conduct reverse look-ups, trace or attempt to trace any information about any other user of the Website, as well as to use the Website or any service or information available on the Website or provided through the Website in any manner that is intended to reveal any information, including but not limited to personal identification information or information that does not belong to the Client, under the terms established by the Website.

7.8.5. The Client agrees not to take any actions that impose an unreasonable or disproportionately large load on the infrastructure of the Website or the systems of the Company, or any systems or networks related to the Website or the Company.

7.8.6. The Client agrees not to use any devices, software, or procedures to interfere or attempt to interfere with the proper functioning of the Website or any transactions conducted on the Website, or the use of the Website by any other person.

7.8.7. The Client is prohibited from forging headlines or manipulating identifiers in any way with the intent to disguise the origin of any message or data transmitted by the Client to the Company through the Website, via the Website, or using any service offered on the Website or through the Website. It is also prohibited to impersonate any person, organization, or representative of another person.

7.8.8. It is prohibited to use the Website or any Content for any purposes prohibited by law or this agreement, as well as to incite any unlawful activity or other activity that infringes upon the rights of the Company or others.

7.8.9. It is prohibited to distribute materials from the Website or any Content for profit or for any other purposes without the Company's consent.

8 Other Provisions and Conditions

8.1. Additional provisions and conditions may apply to the purchase of services, to specific parts or features of the Website, including contests, promotional campaigns, etc.; by this reference, all such provisions are incorporated into this agreement. The Client agrees to adhere to these and other provisions and conditions, including, where applicable, attesting to meeting the age requirements prescribed by law for using such services or participating in such events. These provisions apply in cases where there are discrepancies between this agreement and the provisions applicable to a specific part of the Website or any service offered on the Website or through the Website, regarding the Client's use of that part of the Website or specific service.


8.2 The Company's obligations, if any, regarding its services are exclusively governed by the agreements under which the services are provided, and no information on the Website should be construed as modifying these agreements.

9 Links to third-party websites

9.1. This Site may contain links to third-party websites ("Linked Sites"). Linked Sites are provided for informational purposes. The Company does not control Linked Sites and is not responsible for their content. Clients should make their own decision to access Linked Sites, understanding that they may contain viruses, worms, Trojan horses, and other harmful programs.

10 Intellectual Property Rights

10.1. The intellectual property (Content, including, among other things, design, structure, selection, coordination, appearance, overall style, and arrangement of such Content) contained on the Site and within the services is the proprietary information of the Company, its affiliated entities, and is protected by copyright and other intellectual property rights. All ownership rights and intellectual property rights regarding the Site and services remain with the Company, its affiliated entities, as applicable. All rights not expressly granted under this Agreement or by the Company herein are reserved to the Company. The Site is protected by copyright, trademarks (registered or in the process of registration), service marks, patents, or other proprietary rights and laws ("Intellectual Property"). Any use of Intellectual Property without the Company's permission is prohibited.


10.2. In case of Client's infringement of intellectual property rights, the Client compensates the Company and its affiliated entities for losses and lost profits.

11 Dispute Resolution Procedure

11.1. All disputes arising from this Agreement shall be resolved, where possible, through negotiations.


11.2. If it is not possible to settle the dispute through negotiations, the Parties may seek resolution in court at the location of the Company's domicile.

12 General Terms for Refunds

The company refunds the money in rubles to the card specified by the Client. The company processes refund requests within 10 (ten) calendar days. The funds may take up to 30 (thirty) business days to be credited, depending on the credit institutions serving both Parties.

13 Force Majeure Circumstances

13.1. The company shall not be considered in breach of any provision of this agreement and shall not be liable for any delay, non-performance, or interruption of service caused directly or indirectly by natural disasters, decisions of any governmental authority, civil unrest, war, terrorism, strikes, fires, pandemics, epidemics, other disasters, disruptions in electricity or telecommunications supply, or any other causes beyond the company's control, which are recognized as force majeure circumstances.


13.2. In the event of force majeure circumstances preventing the Company from fulfilling its obligations, the timeframe for the Company's performance of its obligations shall be extended proportionally to the duration of such circumstances and the time required to eliminate their consequences. If it becomes evident that the force majeure circumstances will continue for an indefinite period, the Company and the Client agree to discuss alternative methods of fulfilling the Company's obligations or terminating them without compensation for damages. 13.3 The absence of free time for the Client due to any reasons, including but not limited to vacation, business trips, illness, unpaid internet access, or malfunction of internet access devices, shall not be considered force majeure circumstances.

14 Other Provisions

14.1. The company reserves the right to assign its rights and obligations under these Terms of Service to another party without the Client's consent.

15 Contact Information

If you have any questions, users can contact a representative of LinguaTrip Inc. by emailing support@linguatrip.com. To discontinue the applicability of the terms of this agreement to the User, they may send a request to the email address compliance@linguatrip.com.

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