• Develop a solid foundation in customer service skills and prepare for entry into the hospitality, tourism and travel industries.
• Learn how to effectively build your product and service knowledge in order to provide relevant information to customers.
• Programs taught by industry professionals and highly-qualified instructors.
• Strengthen your résumé with Canadian work experience.
This program will prepare you for success in workplaces driven by customer relationships, providing a pathway to work in organizations such as restaurants, hotels, motels, clubs, pubs, cafes, coffee shops and retail stores. With this qualification, students will be able to specialize in areas such as accommodation services, food and beverage and retail, or put their diverse skills to support the needs of small businesses. Students will learn effective communication skills, how to manage conflict and handle customer complaints, how to work in a team, and how to build product and service knowledge in order to provide relevant information to customers.
• Students who are interested in attending Greystone College must have completed (graduated from) their final year of general schooling or GED, or have mature student status.
• International students must demonstrate a Beginner 4 level of English with Greystone's online written test and interview. The online test is exempt if CLB 4, IELTS 4 or ILSC Beginner 4 is presented.
• If an applicant fails to meet the minimum requirements, they cannot be waived by either the institution or the student.
Greystone co-op coordinators will help prepare you for securing a co-op placement, and for an optional fee, can also offer guaranteed interviews.
Basic Service Placement fee includes:
Permit sponsorship, documentation support, interview preparation, résumé building, job preparation, explanation of government reporting procedures, and placement tips.
Standard Placement fee (optional): Basic Service and up to 2 guaranteed interviews.
Daytime Program: 50 weeks
24 weeks academic study + 24 weeks paid work experience + 2 weeks academic study (post-placement feedback)
Evening Program: 92 weeks
48 weeks academic study + 40 weeks paid work experience + 4 weeks post-placement study.