Online lessons: booking, cancellations, and refunds

Booking

To book a lesson, you need to pay for it at LinguaTrip.com and provide an email address for communication.

After payment, a calendar will be sent to the email address provided. There, you will be able to select the appropriate time and date for your classes. Please choose a lesson time that is at least 24 hours ahead. Less than 24 hours notice could result in a schedule conflict for the teacher.

If the email with the calendar link does not come after the payment, please write to support@linguatrip.com.

Cancellation

One lesson. You can reschedule or cancel 24 hours before your lesson time. For example, if the lesson was scheduled for September 24th at 18:00, then you can cancel or reschedule until September 23rd at 18:00.

If you are 10 or more minutes late for a lesson, it will be cancelled. Money for the cancelled lesson will not be returned.

A group of several classes. You can reschedule or cancel after the first lesson. We can replace the teacher if there is a problem. If the new teacher also does not suit you, we will refund your money.

Refund

If for some reason you want to cancel the lesson, write to us about it at finance@linguatrip.com. In the email please provide reason for the cancellation.

In order for us to return your money, you need to send the email at least 24 hours before the time of the lesson. Sending an email two or three days in advance is even better because it allows us to to process your application sooner.

Funds are returned in USD (US dollars) to the card or PayPal account you used to pay. Do not worry if the money does not show up instantly. A bank or payment system can take several days to process USD payments.

If you have questions about refunds, write to finance@linguatrip.com. Our Financial Manager will try to help you.