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ILAC International College

Vancouver, Canada

ILAC International College Service Excellence Programs deliver the skills you need to become work ready.

ILAC International College is a leading private career college that offers high-quality career focused programs. Boutique campus is located in the heart of Vancouver. The areas are upscale, safe and steps away from the city’s hottest attractions. Bright, modern state-of-the-art campus provides the perfect environment for learning and socializing.

ILAC International College Service Excellence Programs deliver the skills you need to become work ready. Improve your professional writing skills and enrich your business English vocabulary. Plus, improve your TOEFL/IELTS score while studying and working.

Why ILAC International College?

- gain work experience in Canada - The Land of Opportunity;

- develop the skills you need to succeed in Canada;

- reach your full potential in small handson interactive classes;

- develop business English skills for success.


Service Excellence For Business Certificate TOP CHOICE
From 18 years old 13 students per class 1 lesson — 45 minutes
1 October—29 March

This program includes 9 courses.

1. Canadian Workplace Essentials

This course establishes a foundation for the development and practice of the values, attitudes, and skills necessary for entry-level employees, new Canadians, and immigrants to transition into Canadian workplace culture. Students will create resumes, learn to interview skills, and practice skills essential for effective business communication. Through the exploration of their aptitudes, students will learn how transferable skills lead to success in their chosen profession.

2. Customer Service Skills

This course explores the core competencies and best practices that enhance excellent customer service solutions. Students will exceed customer expectations through the understanding of moments of truth, the anticipation of customer needs, and the use of the service recovery process securing a competitive advantage.

3. Food and Beverage Service

This course is designed to prepare students for an entry-level position in one of the most in-demand industries – food and beverage. Topics include the roles and responsibilities of a food and beverage worker, including the purpose of safety in the workplace, Food Safe and Serving it Right or Smart Serve.

4. Front Desk Services

This course prepares students for an entry-level front desk position by providing an overview of the roles and responsibilities of front-line representatives in various industries. Topics will include key administrative tasks for hotel front desk, office reception, service providers and beyond.

5. Sales Fundamentals

This course focuses on the transferable skills applicable for wide range of sales environments and the principles of providing exceptional service. Students will study proven techniques for the phases of the sales cycle including product-selling strategies and solutions, partnership building, and buyer behavior.

6. Event Planning

Through the planning and execution of a small-scale event, students will examine the process of conceptualizing, planning, developing, marketing, and staging events of various types. Students explore practical subjects such

as financial planning, project administrative and management tasks, negotiation, and other roles and responsibilities of Conference and Event Coordinators.

7. Human Resources Fundamentals

This course will provide learners with the knowledge of how human resources management increases company performance. Students will explore topics of, recruiting and selection, training and retention, employee relations, and health and safety from a management level perspective.

8. Leadership

This course will help students develop the confidence, capacity, and competence to effectively lead in dynamic business environments. Students will learn leadership skills through the analysis of personal strengths and weaknesses and communication strategies required for successful leadership. Topics include defining leadership in various roles, working in teams, using motivation techniques, and resolving a conflict.

9. Final Project

In this course, students are required to complete a project based on the core principles of customer service. This is a chance to apply the skills and knowledge they have accumulated from each course of the program as well as an opportunity to think critically about their experiences in customer service from a Canadian perspective.


You can check out other accommodation options on Airbnb. Grab $20 for your first trip!


30 minutes from school on public transport
Minimum age — 18
Full board

Living with a homestay family is one of the best ways for students to immerse themselves in a culture and to learn English in a social setting. The relationships you form with the people you live with can last a lifetime. The students have great experiences with their homestays and often feel like they are part of a second family.

GEC VIVA Residence

20 minutes from school walking
Minimum age — 18
No meals

Located just above Vancouver’s False Creek marinas and only a short walk from the ocean, this deluxe residence has been named #7 in North America and #3 in Canada by the Most Luxurious Student Housing Community.


- Free Wi-Fi and Netflix

- 24-hour fitness centre

- Kitchen, washer and dryer included

- Walking distance to ILAC

- Fitness centre

- Weekly housekeeping

Minimum stay is 5 weeks.


Lifehack: download Uber (an app that enables you to request a taxi from your smartphone) and get $20 for your first trip by using promocode r19ur


Flight is not included. We recommend you book your flight only after you get a visa to your destination country or make sure that you don't need one. Ticket price is for your information only.


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About school

688 West Hastings Street, 3rd Floor
Vancouver, British Columbia
Average age: 25
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