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ILAC International College

ILAC International College Service Excellence Programs deliver the skills you need to become work ready.

Language courses

Course starts every Monday and is for all language levels
Service Excellence For Business Certificate
  • From 18 years old
  • 13 students per class
  • Lesson 45 minutes

This program includes 9 courses.

1. Canadian Workplace Essentials

This course establishes a foundation for the development and practice of the values, attitudes, and skills necessary for entry-level employees, new Canadians, and immigrants to transition into Canadian workplace culture. Students will create resumes, learn to interview skills, and practice skills essential for effective business communication. Through the exploration of their aptitudes, students will learn how transferable skills lead to success in their chosen profession.

2. Customer Service Skills

This course explores the core competencies and best practices that enhance excellent customer service solutions. Students will exceed customer expectations through the understanding of moments of truth, the anticipation of customer needs, and the use of the service recovery process securing a competitive advantage.

3. Food and Beverage Service

This course is designed to prepare students for an entry-level position in one of the most in-demand industries – food and beverage. Topics include the roles and responsibilities of a food and beverage worker, including the purpose of safety in the workplace, Food Safe and Serving it Right or Smart Serve.

4. Front Desk Services

This course prepares students for an entry-level front desk position by providing an overview of the roles and responsibilities of front-line representatives in various industries. Topics will include key administrative tasks for hotel front desk, office reception, service providers and beyond.

5. Sales Fundamentals

This course focuses on the transferable skills applicable for wide range of sales environments and the principles of providing exceptional service. Students will study proven techniques for the phases of the sales cycle including product-selling strategies and solutions, partnership building, and buyer behavior.

6. Event Planning

Through the planning and execution of a small-scale event, students will examine the process of conceptualizing, planning, developing, marketing, and staging events of various types. Students explore practical subjects such

as financial planning, project administrative and management tasks, negotiation, and other roles and responsibilities of Conference and Event Coordinators.

7. Human Resources Fundamentals

This course will provide learners with the knowledge of how human resources management increases company performance. Students will explore topics of, recruiting and selection, training and retention, employee relations, and health and safety from a management level perspective.

8. Leadership

This course will help students develop the confidence, capacity, and competence to effectively lead in dynamic business environments. Students will learn leadership skills through the analysis of personal strengths and weaknesses and communication strategies required for successful leadership. Topics include defining leadership in various roles, working in teams, using motivation techniques, and resolving a conflict.

9. Final Project

In this course, students are required to complete a project based on the core principles of customer service. This is a chance to apply the skills and knowledge they have accumulated from each course of the program as well as an opportunity to think critically about their experiences in customer service from a Canadian perspective.

7613 $ 5177 $ for 26 weeks
Service Excellence For Business Diploma
  • From 18 years old
  • 13 students per class
  • Lesson 45 minutes

This program includes 8 courses.

1. Canadian Workplace Essentials

This course establishes a foundation for the development and practice of the values, attitudes, and skills necessary for entry-level employees, new Canadians, and immigrants to transition into Canadian workplace culture. Students will create resumes, learn to interview skills, and practice skills essential for effective business communication. Through the exploration of their aptitudes, students will learn how transferable skills lead to success in their chosen profession.

2. Customer Service Skills

This course explores the core competencies and best practices that enhance excellent customer service solutions. Students will exceed customer expectations through the understanding of moments of truth, the anticipation of customer needs, and the use of the service recovery process securing a competitive advantage.

3. Food and Beverage Service

This course is designed to prepare students for an entry-level position in one of the most in-demand industries – food and beverage. Topics include the roles and responsibilities of a food and beverage worker, including the purpose of safety in the workplace, Food Safe and Serving it Right or Smart Serve.

4. Front Desk Services

This course prepares students for an entry-level front desk position by providing an overview of the roles and responsibilities of front-line representatives in various industries. Topics will include key administrative tasks for hotel front desk, office reception, service providers and beyond.

5. Sales Fundamentals

This course focuses on the transferable skills applicable for wide range of sales environments and the principles of providing exceptional service. Students will study proven techniques for the phases of the sales cycle including product-selling strategies and solutions, partnership building, and buyer behavior.

6. Event Planning

Through the planning and execution of a small-scale event, students will examine the process of conceptualizing, planning, developing, marketing, and staging events of various types. Students explore practical subjects such

as financial planning, project administrative and management tasks, negotiation, and other roles and responsibilities of Conference and Event Coordinators.

7. Human Resources Fundamentals

This course will provide learners with the knowledge of how human resources management increases company performance. Students will explore topics of, recruiting and selection, training and retention, employee relations, and health and safety from a management level perspective.

8. Leadership

This course will help students develop the confidence, capacity, and competence to effectively lead in dynamic business environments. Students will learn leadership skills through the analysis of personal strengths and weaknesses and communication strategies required for successful leadership. Topics include defining leadership in various roles, working in teams, using motivation techniques, and resolving a conflict.

Minimum course duration — 48 weeks
Service Essentials For Business Diploma
  • From 18 years old
  • 13 students per class
  • Lesson 45 minutes

This program includes 7 courses.

1. Canadian Workplace Essentials

This course establishes a foundation for the development and practice of the values, attitudes, and skills necessary for entry-level employees, new Canadians, and immigrants to transition into Canadian workplace culture. Students will create resumes, learn to interview skills, and practice skills essential for effective business communication. Through the exploration of their aptitudes, students will learn how transferable skills lead to success in their chosen profession.

2. Customer Service Skills

This course explores the core competencies and best practices that enhance excellent customer service solutions. Students will exceed customer expectations through the understanding of moments of truth, the anticipation of customer needs, and the use of the service recovery process securing a competitive advantage.

3. Food and Beverage Service

This course is designed to prepare students for an entry-level position in one of the most in-demand industries – food and beverage. Topics include the roles and responsibilities of a food and beverage worker, including the purpose of safety in the workplace, Food Safe and Serving it Right or Smart Serve.

4. Front Desk Services

This course prepares students for an entry-level front desk position by providing an overview of the roles and responsibilities of front-line representatives in various industries. Topics will include key administrative tasks for hotel front desk, office reception, service providers and beyond.

5. Sales Fundamentals

This course focuses on the transferable skills applicable for wide range of sales environments and the principles of providing exceptional service. Students will study proven techniques for the phases of the sales cycle including product-selling strategies and solutions, partnership building, and buyer behavior.

6. Event Planning

Through the planning and execution of a small-scale event, students will examine the process of conceptualizing, planning, developing, marketing, and staging events of various types. Students explore practical subjects such

as financial planning, project administrative and management tasks, negotiation, and other roles and responsibilities of Conference and Event Coordinators.

7. Final Project

In this course, students are required to complete a project based on the core principles of customer service. This is a chance to apply the skills and knowledge they have accumulated from each course of the program as well as an opportunity to think critically about their experiences in customer service from a Canadian perspective.

Minimum course duration — 40 weeks
Service Excellence for IT Professionals
  • From 18 years old
  • 13 students per class
  • Lesson 45 minutes

The Service Excellence for IT Professionals Program offers IT professionals an opportunity to learn essential Canadian workplace skills in customer service, training, business fundamentals, technical communication, troubleshooting methods and procedures, human resource fundamentals and an introduction to leadership in the workplace.

The Co-op Work placement is an essential part of this 48 week program. Students will practice the skills they have learned in class and gain Canadian work experience. Co-op is also an opportunity to develop professional contacts within the industry and enhance students’ résumés while studying. Full-time students who qualify are permitted to work in Canada up to 20 hours per week during their study component and up to 40 hours per week during their co-op work experience.

Co-op Advisors support students throughout the process of finding the right placement.

Minimum course duration — 48 weeks

Courses 1 out of 4

Service Excellence For Business Certificate
  • From 18 years old
  • 13 students per class
  • Lesson 45 minutes

This program includes 9 courses.

1. Canadian Workplace Essentials

This course establishes a foundation for the development and practice of the values, attitudes, and skills necessary for entry-level employees, new Canadians, and immigrants to transition into Canadian workplace culture. Students will create resumes, learn to interview skills, and practice skills essential for effective business communication. Through the exploration of their aptitudes, students will learn how transferable skills lead to success in their chosen profession.

2. Customer Service Skills

This course explores the core competencies and best practices that enhance excellent customer service solutions. Students will exceed customer expectations through the understanding of moments of truth, the anticipation of customer needs, and the use of the service recovery process securing a competitive advantage.

3. Food and Beverage Service

This course is designed to prepare students for an entry-level position in one of the most in-demand industries – food and beverage. Topics include the roles and responsibilities of a food and beverage worker, including the purpose of safety in the workplace, Food Safe and Serving it Right or Smart Serve.

4. Front Desk Services

This course prepares students for an entry-level front desk position by providing an overview of the roles and responsibilities of front-line representatives in various industries. Topics will include key administrative tasks for hotel front desk, office reception, service providers and beyond.

5. Sales Fundamentals

This course focuses on the transferable skills applicable for wide range of sales environments and the principles of providing exceptional service. Students will study proven techniques for the phases of the sales cycle including product-selling strategies and solutions, partnership building, and buyer behavior.

6. Event Planning

Through the planning and execution of a small-scale event, students will examine the process of conceptualizing, planning, developing, marketing, and staging events of various types. Students explore practical subjects such

as financial planning, project administrative and management tasks, negotiation, and other roles and responsibilities of Conference and Event Coordinators.

7. Human Resources Fundamentals

This course will provide learners with the knowledge of how human resources management increases company performance. Students will explore topics of, recruiting and selection, training and retention, employee relations, and health and safety from a management level perspective.

8. Leadership

This course will help students develop the confidence, capacity, and competence to effectively lead in dynamic business environments. Students will learn leadership skills through the analysis of personal strengths and weaknesses and communication strategies required for successful leadership. Topics include defining leadership in various roles, working in teams, using motivation techniques, and resolving a conflict.

9. Final Project

In this course, students are required to complete a project based on the core principles of customer service. This is a chance to apply the skills and knowledge they have accumulated from each course of the program as well as an opportunity to think critically about their experiences in customer service from a Canadian perspective.

7613 $ 5177 $ for 26 weeks
Service Excellence For Business Diploma
  • From 18 years old
  • 13 students per class
  • Lesson 45 minutes

This program includes 8 courses.

1. Canadian Workplace Essentials

This course establishes a foundation for the development and practice of the values, attitudes, and skills necessary for entry-level employees, new Canadians, and immigrants to transition into Canadian workplace culture. Students will create resumes, learn to interview skills, and practice skills essential for effective business communication. Through the exploration of their aptitudes, students will learn how transferable skills lead to success in their chosen profession.

2. Customer Service Skills

This course explores the core competencies and best practices that enhance excellent customer service solutions. Students will exceed customer expectations through the understanding of moments of truth, the anticipation of customer needs, and the use of the service recovery process securing a competitive advantage.

3. Food and Beverage Service

This course is designed to prepare students for an entry-level position in one of the most in-demand industries – food and beverage. Topics include the roles and responsibilities of a food and beverage worker, including the purpose of safety in the workplace, Food Safe and Serving it Right or Smart Serve.

4. Front Desk Services

This course prepares students for an entry-level front desk position by providing an overview of the roles and responsibilities of front-line representatives in various industries. Topics will include key administrative tasks for hotel front desk, office reception, service providers and beyond.

5. Sales Fundamentals

This course focuses on the transferable skills applicable for wide range of sales environments and the principles of providing exceptional service. Students will study proven techniques for the phases of the sales cycle including product-selling strategies and solutions, partnership building, and buyer behavior.

6. Event Planning

Through the planning and execution of a small-scale event, students will examine the process of conceptualizing, planning, developing, marketing, and staging events of various types. Students explore practical subjects such

as financial planning, project administrative and management tasks, negotiation, and other roles and responsibilities of Conference and Event Coordinators.

7. Human Resources Fundamentals

This course will provide learners with the knowledge of how human resources management increases company performance. Students will explore topics of, recruiting and selection, training and retention, employee relations, and health and safety from a management level perspective.

8. Leadership

This course will help students develop the confidence, capacity, and competence to effectively lead in dynamic business environments. Students will learn leadership skills through the analysis of personal strengths and weaknesses and communication strategies required for successful leadership. Topics include defining leadership in various roles, working in teams, using motivation techniques, and resolving a conflict.

Minimum course duration — 48 weeks
Service Essentials For Business Diploma
  • From 18 years old
  • 13 students per class
  • Lesson 45 minutes

This program includes 7 courses.

1. Canadian Workplace Essentials

This course establishes a foundation for the development and practice of the values, attitudes, and skills necessary for entry-level employees, new Canadians, and immigrants to transition into Canadian workplace culture. Students will create resumes, learn to interview skills, and practice skills essential for effective business communication. Through the exploration of their aptitudes, students will learn how transferable skills lead to success in their chosen profession.

2. Customer Service Skills

This course explores the core competencies and best practices that enhance excellent customer service solutions. Students will exceed customer expectations through the understanding of moments of truth, the anticipation of customer needs, and the use of the service recovery process securing a competitive advantage.

3. Food and Beverage Service

This course is designed to prepare students for an entry-level position in one of the most in-demand industries – food and beverage. Topics include the roles and responsibilities of a food and beverage worker, including the purpose of safety in the workplace, Food Safe and Serving it Right or Smart Serve.

4. Front Desk Services

This course prepares students for an entry-level front desk position by providing an overview of the roles and responsibilities of front-line representatives in various industries. Topics will include key administrative tasks for hotel front desk, office reception, service providers and beyond.

5. Sales Fundamentals

This course focuses on the transferable skills applicable for wide range of sales environments and the principles of providing exceptional service. Students will study proven techniques for the phases of the sales cycle including product-selling strategies and solutions, partnership building, and buyer behavior.

6. Event Planning

Through the planning and execution of a small-scale event, students will examine the process of conceptualizing, planning, developing, marketing, and staging events of various types. Students explore practical subjects such

as financial planning, project administrative and management tasks, negotiation, and other roles and responsibilities of Conference and Event Coordinators.

7. Final Project

In this course, students are required to complete a project based on the core principles of customer service. This is a chance to apply the skills and knowledge they have accumulated from each course of the program as well as an opportunity to think critically about their experiences in customer service from a Canadian perspective.

Minimum course duration — 40 weeks
Service Excellence for IT Professionals
  • From 18 years old
  • 13 students per class
  • Lesson 45 minutes

The Service Excellence for IT Professionals Program offers IT professionals an opportunity to learn essential Canadian workplace skills in customer service, training, business fundamentals, technical communication, troubleshooting methods and procedures, human resource fundamentals and an introduction to leadership in the workplace.

The Co-op Work placement is an essential part of this 48 week program. Students will practice the skills they have learned in class and gain Canadian work experience. Co-op is also an opportunity to develop professional contacts within the industry and enhance students’ résumés while studying. Full-time students who qualify are permitted to work in Canada up to 20 hours per week during their study component and up to 40 hours per week during their co-op work experience.

Co-op Advisors support students throughout the process of finding the right placement.

Minimum course duration — 48 weeks

Housing 1 out of 2

Usually check in two days before the start of the course, and check out on the day of graduation. You can change the dates in your account.

do not book housing

Homestay Homestay
Homestay
  • From 18 years old
  • ~30 minutes by transport
  • Full board

Living with a homestay family is one of the best ways for students to immerse themselves in a culture and to learn English in a social setting. The relationships you form with the people you live with can last a lifetime. The students have great experiences with their homestays and often feel like they are part of a second family.

Room

Food

4647 $ for 26 weeks
GEC VIVA Residence GEC VIVA Residence
GEC VIVA Residence
  • From 18 years old
  • ~20 minutes walking
  • No meals

Located just above Vancouver’s False Creek marinas and only a short walk from the ocean, this deluxe residence has been named #7 in North America and #3 in Canada by the Most Luxurious Student Housing Community.

FACILITIES:

- Free Wi-Fi and Netflix

- 24-hour fitness centre

- Kitchen, washer and dryer included

- Walking distance to ILAC

- Fitness centre

- Weekly housekeeping

Minimum stay is 5 weeks.

7198 $ for 26 weeks
Homestay Homestay
Homestay
  • From 18 years old
  • ~30 minutes by transport
  • Full board

Living with a homestay family is one of the best ways for students to immerse themselves in a culture and to learn English in a social setting. The relationships you form with the people you live with can last a lifetime. The students have great experiences with their homestays and often feel like they are part of a second family.

Room

Food

4647 $ for 26 weeks
GEC VIVA Residence GEC VIVA Residence
GEC VIVA Residence
  • From 18 years old
  • ~20 minutes walking
  • No meals

Located just above Vancouver’s False Creek marinas and only a short walk from the ocean, this deluxe residence has been named #7 in North America and #3 in Canada by the Most Luxurious Student Housing Community.

FACILITIES:

- Free Wi-Fi and Netflix

- 24-hour fitness centre

- Kitchen, washer and dryer included

- Walking distance to ILAC

- Fitness centre

- Weekly housekeeping

Minimum stay is 5 weeks.

7198 $ for 26 weeks

Transfer

Not required

76 $

one way

Flights

Flight is not included. We recommend you book your flight only after you get a visa to your destination country or make sure that you don't need one. Ticket price is for your information only.

10 520 $ for 26 weeks

Course

5177 $

Housing

4647 $

School's registration fee

696 $

You save when booking on Linguatrip

2436 $

Total due now

10 520 $

Since less than a month is left before the start of the course, the full cost of the course must be paid

Location

School address: 688 West Hastings Street, 3rd Floor Vancouver, British Columbia V6B 1P1 CANADA

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Course and housing  ✓ Your details Deposit Get ready to travel

What you need to book a course

Pay a deposit to reserve your spot

10 520 $

You have three days to cancel your booking with no fees if case you change your mind.

Pay the remaining cost immediately

Full cost of the course after prepayment deduction must be paid no later than for weeks before the start of the course. School returns money in case of visa rejection.

Service LINGUATRIP.COM
  • Best price guarantee
  • Personal assistance throughout preparation and travel
  • Free booking cancellation within 3 days
10 520 $ за 26 weeks

Course

5177 $

Housing

4647 $

School fee

696 $

Linguatrip discount

-2436 $

Deposit

10 520 $

Since less than a month is left before the start of the course, the full cost of the course must be paid

10 520 $ for 26 weeks