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ILAC International College

Vancouver, Canada

ILAC International College is a leading private career college that offers high-quality career-focused programs.

ILAC International College campus is located in the heart of Vancouver. The area is upscale, safe, and steps away from the city's hottest attractions.

Work experience in Canada

Get experience working in customer service. A work placement gives you valuable hands-on experience and a chance to apply the latest theories you’ve learned in the classroom, showing employers that you’re qualified to do the job.

Learn from the best!

The Instructors are industry experts. You will receive personal

attention from ILAC International College highly qualified team of teachers.

Exceptional guest speakers

Learn the secrets of service excellence, from the best in the business! Guest Speakers from the executive levels of highly ranked companies will share their experience and best practices.

Networking opportunities

Make lifelong connections with positive and highly-motivated people just like you. This unique learning opportunity is offered exclusively to the best and brightest students from all over the world.

Small hands-on, interactive classes

You will adapt very easily with small class sizes and personal attention from the instructors. Practical and interactive classes will get you prepared to enter the workforce fast.

Career Services

In the work experience term, ILAC International College team of professionals will connect students with industry professionals, providing opportunities and assistance every step of the way.


Service Excellence For Business Diploma TOP CHOICE
Minimum course duration — 48 weeks
From 18 years old 13 students per class 1 lesson — 45 minutes

This program includes 8 courses.

1. Canadian Workplace Essentials

This course establishes a foundation for the development and practice of the values, attitudes, and skills necessary for entry-level employees, new Canadians, and immigrants to transition into Canadian workplace culture. Students will create resumes, learn to interview skills, and practice skills essential for effective business communication. Through the exploration of their aptitudes, students will learn how transferable skills lead to success in their chosen profession.

2. Customer Service Skills

This course explores the core competencies and best practices that enhance excellent customer service solutions. Students will exceed customer expectations through the understanding of moments of truth, the anticipation of customer needs, and the use of the service recovery process securing a competitive advantage.

3. Food and Beverage Service

This course is designed to prepare students for an entry-level position in one of the most in-demand industries – food and beverage. Topics include the roles and responsibilities of a food and beverage worker, including the purpose of safety in the workplace, Food Safe and Serving it Right or Smart Serve.

4. Front Desk Services

This course prepares students for an entry-level front desk position by providing an overview of the roles and responsibilities of front-line representatives in various industries. Topics will include key administrative tasks for hotel front desk, office reception, service providers and beyond.

5. Sales Fundamentals

This course focuses on the transferable skills applicable for wide range of sales environments and the principles of providing exceptional service. Students will study proven techniques for the phases of the sales cycle including product-selling strategies and solutions, partnership building, and buyer behavior.

6. Event Planning

Through the planning and execution of a small-scale event, students will examine the process of conceptualizing, planning, developing, marketing, and staging events of various types. Students explore practical subjects such

as financial planning, project administrative and management tasks, negotiation, and other roles and responsibilities of Conference and Event Coordinators.

7. Human Resources Fundamentals

This course will provide learners with the knowledge of how human resources management increases company performance. Students will explore topics of, recruiting and selection, training and retention, employee relations, and health and safety from a management level perspective.

8. Leadership

This course will help students develop the confidence, capacity, and competence to effectively lead in dynamic business environments. Students will learn leadership skills through the analysis of personal strengths and weaknesses and communication strategies required for successful leadership. Topics include defining leadership in various roles, working in teams, using motivation techniques, and resolving a conflict.


You can check out other accommodation options on Airbnb. Grab $20 for your first trip!


30 minutes from school on public transport
Minimum age — 18
Full board

Living with a homestay family is one of the best ways for students to immerse themselves in a culture and to learn English in a social setting. The relationships you form with the people you live with can last a lifetime. The students have great experiences with their homestays and often feel like they are part of a second family.

full board


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About school

688 West Hastings Street, 3rd Floor
Vancouver, British Columbia
Average age: 25
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